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Terms & Conditions

This website and our mobile car detailing service are operated by Auto Kings Brisbane Pty Ltd (ABN 30 702 773 742), trading as Auto Kings Brisbane ("we", "us", "our").

Last updated: 4 October 2026

1. Services

Auto Kings Brisbane provides mobile car detailing services in the Greater Brisbane area. Our services are limited to cars, sedans, hatches, coupes, utes, SUVs, and limousines. We do not service trucks, boats, or other oversized vehicles.

2. Bookings

Bookings can be made via our website, phone, or email. A booking made on our website is confirmed once your payment goes through, and you receive a confirmation and tax invoice by email. A booking made by phone or email is confirmed once you receive a confirmation message from our team. We will make every effort to accommodate your preferred date and time. We handle the personal details you give us when booking in line with our Privacy Policy.

3. Cancellations, Rescheduling & Refunds

You can cancel or reschedule a booking by contacting us. Refunds go back to the card or account you paid with and usually appear within 5 to 10 business days.

  • Cancel more than 24 hours before your booked start time: full refund.
  • Cancel less than 24 hours before your booked start time, or on the day: 50% refund.
  • If we can't do the job (for example weather, or a problem on our side): full refund, or a free reschedule if you prefer.

Rescheduling more than 24 hours before your booked start time is free.

4. Pricing & Payment

All prices listed on our website are in Australian dollars (AUD) and exclude GST (10% is added at checkout). Prices may vary based on vehicle condition. We will advise of any additional charges before commencing work, and nothing extra is charged without your agreement. Bookings made on our website are paid in full when you book. Online payments are processed securely by Stripe and can be made by card, Apple Pay, Google Pay, Link or, for one-off bookings, Afterpay. We never see or store your card number.

5. Packages & Add-ons

A package is the main detail you book. Our packages are:

  • Fresh Detail
  • Full Detail
  • Showroom Detail (not available to book at the moment)

An add-on is an extra service done during a package visit. Our add-ons are:

  • Pet Hair Removal
  • Headlight Restoration
  • Engine Bay Detail
  • Odour Removal

Add-ons are only available together with a package. An add-on cannot be booked or carried out on its own: every booking must include one package, and any add-ons you choose are done during that package visit. If a package is cancelled, the add-ons booked with it are cancelled too.

6. Weekly, Fortnightly & Monthly Plans

  • A plan is a repeating booking at a discounted price per visit. The plan discount applies to the whole visit, including any add-ons, which repeat every visit.
  • Your first visit is charged when you book. After that you are charged the same plan price once every week, fortnight or month (depending on your plan), counted from your first payment.
  • You can pause your plan, skip a visit, or move a visit date by contacting us. While a plan is paused nothing is charged; it restarts on the date you choose.
  • There is no minimum term. You can cancel at any time and you won't be charged again. The cancellation and refund rules in section 3 apply to each visit.
  • If a plan payment fails, we will let you know and try again, and may hold your next visit until it is paid.

7. Discount Codes

The $20 off your first detail is a new-customer code you get from the offer on our website. It is only valid on a booking that includes one of our packages (section 5): a package must be booked for the code to apply. When it applies, the $20 comes off the total bill for that booking, including GST and any add-ons booked with the package.

The code is for your first booking with us only and can be used once per customer. On a plan it applies to the first visit only. Codes cannot be exchanged for cash and only one code can be used per booking.

8. Satisfaction Guarantee

We offer a 100% satisfaction guarantee. If you are not satisfied with our work, please contact us within 24 hours and we will return to rectify the issue at no additional cost.

9. Liability

Auto Kings Brisbane carries $10M public liability insurance. While we take every precaution to protect your vehicle and property, we are not liable for:

  • Pre-existing damage, scratches, or paint defects not caused by our service
  • Damage to aftermarket accessories or modifications
  • Personal items left in the vehicle

Any claims must be made in writing within 48 hours of the service being completed, accompanied by photographic evidence.

Nothing in these terms excludes, restricts or modifies your rights under the Australian Consumer Law, including the consumer guarantees for services.

10. Vehicle Access

The customer is responsible for ensuring the vehicle is accessible at the agreed time and location. If we can't access the vehicle when we arrive, we will contact you to reschedule. There are no callout fees or travel surcharges.

11. On-Time Guarantee

We guarantee to arrive within the agreed time window. If we are late to your appointment (excluding circumstances beyond our control), you will receive a $50 credit as a single-use code for your next service. The credit is not paid out as cash.

12. Changes to Terms

We reserve the right to update these terms at any time. Changes will be posted on our website. Continued use of our services constitutes acceptance of the updated terms.

13. Contact

Auto Kings Brisbane Pty Ltd · ABN 30 702 773 742 · Brisbane, QLD, Australia